We are committed to protecting your privacy and maintaining the security of any personal information we receive from you.
What we collect
We may collect the following information:
- name and job title
- contact information including email address and telephone number
- demographic information such as postcode, preferences and interests
When you decide to work with us, we collect data relevant to the services we are providing for you. This will include personal information regarding your health and treatment, previous medical treatment, GP contact details etc and may include information about family/relationships.
What We Do with the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Invoicing and billing
- Appointment reminders
- We may use the information to improve our services.
- We may contact you regarding any questions you send in or the work we are doing with you.
- To change an appointment or send follow-up information.
- To nofity you of any changes in our services
Security
We are committed to ensuring that your information is secure.
Client files are locked in a secure filing cabinet.
Data Sharing
We will not disclose your personal information to any other party other than in the circumstances explained below:
- Where we are required by law to disclose your personal information
- For communicating relevant information to other health professionals who are treating you or to your doctor.
- We may disclose your health information to notify or assist in notifying a family member, or carer, in the event of an emergency.
- Where we need to provide information to your health insurance provider
Transfer
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. We do our best to ensure all reasonable steps are taken to make sure your data is treated and stored securely.
Unfortunately, sending information via the internet is not totally secure and on occasion, such information can be intercepted.
Though this has never happened we cannot guarantee the security of data that you choose to send electronically.
Sending such information is entirely at your own risk.
How Long Do We Keep Information?
For the purposing of invoicing and communication, this information will be kept for as at least as long as you remain a client, and for tax purposes, information will be kept for 7 years.
Links to Other Websites
Our site contains links to other websites. This policy does not cover those sites. Please see the privacy policy for each site. Southbank clinic cannot be responsible for the policy and practices of sites you go to through these links
Your Rights
You have the right to request a copy of any information we hold about or relating to you free of charge
You also have the right to request that this information is updated or erased if we no longer need it.
You can contact us here if you need further information.
This policy was created on 23rd May 2018 and the page will be updated if our policy changes. Please check back for updates.